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Performance Guarantee

Ellsworth’s Performance Satisfaction Guarantee (EPSG) is our pledge to our customers that a new stock 2019 Ellsworth bike will perform better and provide you with a mountain bike ride like no other in the market. We feel so confident in that pledge that you will have more fun, get a new PR on Strava, and enjoy the sport of mountain biking that much more, we will take your stock 2019 Ellsworth back after 30 days. So there is no risk to your ultimate rider experience on a bike with more traction, better control and the best pedal efficiency in the market. New customers simply order their new bike online, and Ellsworth’s experienced sales team will confirm your order and provide you with specifics on the fulfillment process.

FAQs

WHAT IS THE ELLSWORTH PERFORMANCE SATISFACTION GUARANTEE (EPSG)?

EPSG is a demonstration of Ellsworth’s commitment that we build the best riding MTB bikes in the market.  Customers who purchase a stock 2018 Ellsworth bike can now purchase with confidence that the bike they buy will far exceed the performance and ride quality of their previous MTB bike.  If you aren’t 100% satisfied with your new bike within 30 days, you can return it to your place of purchase and receive a full refund (less a $250 restock fee).  The only conditions are that you purchase through a participating US outlet, and return the bike with normal wear and tear.

HOW DO I GET A NEW ELLSWORTH?

Customers can order their dream bike through Ellsworth’s online store.   Once your order is placed, a sales representative will contact you to discuss the delivery logistics of your new Ellsworth.  ESPG is initially launching in over 45 US markets where we have our Concierge Delivery Service.  Other select dealers or local bike shops may support the program, however you will have to contact our Sales team at sales@ellsworthbike.com for more details.

HOW LONG WILL IT TAKE TO GET MY NEW BIKE?

Customers who purchase on line will be contacted by our sales team within a business day.  Once we have confirmed the delivery logistics and how you would like to receive your new bike, we will submit your order and it will typically ship within 48 hours.  

WHAT HAPPENS IF I WANT TO RETURN THE BIKE I PURCHASED?

It’s simple.  Contact us with who delivered and set up your bike, as well as your proof of purchase.  We will do a quick inspection to ensure there is no damage, document the return, and send you a shipping label. Once the bike has come back in the condition as inspected, we will issue a refund to your original method of payment within 5 business days.