Return Policy

COMPLETE BUILDS AND FRAMES

Please note all new Ellsworth bikes are covered under our Ellsworth’s Performance Satisfaction Guarantee (EPSG). For more info on the EPSG program click here. For all other warranty information or to place a warrantee claim click here.

 

RETURN INSTRUCTIONS

Most products purchased on Ellsworthbikes.com can be returned within 14 days of receipt (restrictions apply).

Items must be unused, unopened and have original packaging. Please see the Returns Policy & Guidelines below for more information.

To initiate the returns process, you must contact us. We cannot accept returns without prior authorization. Unauthorized returns will be rejected by our warehouse and returned to you.

Returns are processed within 5 business days of receipt.

 

RETURNS POLICY

Ellsworthbikes.com is has a reputation for quality, and if you are dissatisfied with your purchase, we will assist you with an exchange or refund.

You are entitled to a replacement or refund for products with defects from manufacturing. You may also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Items must be returned within 14 days of receipt date in a resalable condition (unused, with product tags still attached, and original packaging). See note below regarding boxed goods.

It is preferred if you include the Ellsworthbikes.com return form with the item when returned.

Please allow 15 days from the day you return your product for your account to be credited or your exchange credit to be issued.

 

CUSTOMIZED ITEMS

We are unable to accept returns or exchange items that have undergone customization, unless they have been found faulty after detailed examination by our Quality Assurance Department. Please choose your customization details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customized your item/s contrary to your instructions and the confirmation notice, we will gladly replace them.

 

FAULTY ITEMS

Please contact us immediately if you suspect that the item you purchased from Ellsworthbikes.com is faulty. If the age of your item falls within certain guidelines, it will be inspected by our Quality Assurance Department and if the item is deemed to be faulty due to manufacturing, we will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

 

IF YOU CHANGE YOUR MIND

We are unable to accept items that have had the tags removed have been customized, used, washed or have the original box packaging damaged. Change of mind returns only apply to items in a resalable condition during which we will either exchange the item for online store credit or refund the amount of the item, less the original freight charges. You agree to cover the return freight charges back to us.

 

INCORRECT COLOR

We will cover the re-delivery charges if the item color you received is not what you initially purchased. As customers can appreciate however, colors shown on any Site may not be an exact match to the physical goods, therefore the color shown on our Site is for illustrative purposes only.

 

REFUNDS ON SHIPPING CHARGES

If we made a mistake and sent you the wrong products(s), or if you received a damaged product, we will refund shipping and handling charges. You may be required to provide us with a proof of purchase in the process.

 

RETAIL STORE RETURN INSTRUCTIONS

We pride ourselves for quality and service and stand behind all products for both authorized retail accounts and consumers. We have made agreements with retailers to accept returns for products with material or workmanship flaws.

If you purchased a Ellsworth product from an Authorized Ellsworth Retailer and the product has a material or workmanship flaw, check first with the original place of purchase for assistance. We understand that retailers have their own specific return policies. If you are unable to return an item to the original place of purchase, you may still be able to receive service for the item directly by contacting us.

To find Authorized Ellsworth Retail Stores near you please use our Ellsworth Store Locator.

 

AUTHORIZED ONLINE STORE RETURN INSTRUCTIONS

Items purchased at an Authorized Online Store must be returned to an Authorized Online Store. If you are unable to return the item to the original location of purchase, please contact the store to discuss alternative options.

We understand that Online retailers have their own specific return policies. If you are unable to return an item to the original place of purchase, you may still be able to receive service for the item directly by contacting us.